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Setting up email on your device

Setting up email applications doesn't have to be difficult. By following these tips, you should be able to send and receive email on your computers and smart devices in a matter of minutes.

The following videos have instructions to set-up email on some common platforms. Even if they do not exactly match your device or platform, they may help you work it out. If you continue to have email problems, you will need to refer to the user manual or consult technical support. Eleven Host are not responsible for troubleshooting email problems on your local computer. Logging into your webmail is a quick way to confirm if your email is working.

For some introductory information on email please read on.

Email Basics

When an email is sent to you, it arrives on your Eleven Host server. You can think of it like a post office. Your email program then looks at the server and downloads any new emails it sees, like deliverying a letter. Depending on your local settings, the email can stay on the server or be deleted once it has been downloaded or after a period of time. Remember, your Eleven Host mailbox has a limit of 500MB, so it is important to clean it out from time to time. Large attachments can quickly use up space allocations. If your mailbox gets full, it may not receive new emails. To see how full your mailbox is, log into your Hosting Control Panel. We recommend backing up your emails locally before clearing them off the server. Some email programs will have limits on how much data can be stored locally in the inbox or sent items. Read the manuals and keep up to date with maintenance to get the best from your email. Your email program will have other important settings such as:

  • How often to clear email off the server
  • Whether to store sent emails on the server or just keep them in the local sent items folder
  • How often to look to the server and download new emails
  • How the junk or spam filter works

If emails start encountering problems, try our Email Troubleshooting page.

Common Settings

Each email program is different however there are some common requirements:

  • Mailserver - This is mail.yourdomain.com.au
  • Username - This is your full email address, for example This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Password - This is the password that was given when the account was set-up in the hosting control panel
  • Security - You should use SSL. The username and password are the same as above
  • IMAP or POP - We generally recommnd IMAP as it allows the emails to sync on multiple devices.
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